We are upgrading our server this month to Follett's hosted service. The implications for problem-solving technology issues are obvious: we will be able to solve issues quicker with a hosted database that allows us to work with Follett's wonderful technology team. Current problem-solving is dependent on the speed of an already over-worked technology department. As with most schools, our technology department is understaffed. Any library issues, which are crucial to us, have to fall in line with all of the other needs across the campus.
The professionalism of Follett is what motivated me to make this move. I have dealt with Follett for over 15 years at various libraries, and have always been impressed with their support, solutions, and timeliness. I lost the only library staff member I could rely on for data input and corrections, so those duties have fallen on me. I don't need to tell other librarians what my work load is now that school is back in session, including adminstrative duties, collection management, staff management, teaching and facilitation, and technology leadership on campus. Knowing that I can count on Follett will make my life much easier.
I was assigned an Implementation Specialist who immediately set up a conference call to walk me through the process. The total migration will close our data system down for 2 work days, with training on the 2nd day. Again, the professional and timely manner in which this job is being handled, even though it isn't a large job like a school district library system, is top notch. Looking forward to a quick migration from start to finish!
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